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İnsan Kaynakları Yönetiminde Güncel Bir Yaklaşım Olarak Çalışan Deneyimi: Keşfedici Bir İçerik Analizi

Yıl 2023, Cilt: 2 Sayı: 2, 54 - 68, 31.12.2023

Ayşegül Elmin Tuğba Ulaştıran

Öz

İşletmeler, hayat buldukları ekonomi döneminin fonksiyonu olarak yönetimsel anlayışlarını ve rekabet stratejilerini dönemi şekillendiren çevresel koşullar ve ortaya çıkan dönem fenomenleri bağlamında geliştirmek ve güncellemek zorundadır. Değişen paradigmalar çerçevesinde deneyime odaklı yeni konseptler, günümüzde ekonomiye yön veren güçlü bir anlayış olarak önemini artırmaktadır. Bu dönüşümden etkilenen çalışan ilişkilerinin göz ardı edilmesi ise mümkün gözükmemektedir. Çalışan için etkili bir çalışma deneyimi tasarlanması çerçevesinde çalışan deneyimi kavramı, insan kaynakları yönetimini stratejik olarak yeniden konumlandıran, bağlı çalışan ilişkilerini sürdürülebilir kılmayı hedefleyen, yüksek stratejik değeri ile güncel bir yaklaşım olarak kabul görmektedir. Bu çalışma, yabancı literatürde incelenen fakat ulusal yazında sınırlı sayıda ele alınan çalışan deneyimi kavramına bağlamsal bir perspektif sunmayı amaçlamaktadır. Bu çerçevede çalışma; 2020, 2021 ve 2022 yılları içerisinde “Google Scholar” veri tabanında İngilizce yayımlanan ve çalışmada belirlenen kritere uygun makalelerin anahtar kelimelerine yönelik içerik analizinin bulgularını sunmaktadır. İki ve üzeri kez tekrarlanan anahtar kelimeler, içerik analiziyle belirlenerek, çalışan deneyimi kavramının ilişkilendirildiği bağlamlar, üç tema (örgütsel bağlam, trend/çevresel faktörler ve kategorize edilemeyen faktörler) altında toplanmıştır. Çalışan deneyiminin sıklıkla “employee experience (çalışan deneyimi), employee engagement (çalışan bağlılığı), Covid 19, well-being (esenlik) ve human resource management (insan kaynakları yönetimi)” kavramlarıyla ilişkilendirildiği görülmüştür. Türkiye’de uygulama odaklı olarak kullanılan fakat teori bağlamında gelişimi sınırlı görülen çalışan deneyimi kavramına yönelik çalışma kapsamında keşfedilen bağlamlar, ulusal literatüre katkı sunması, alana ilgili olan insan kaynakları liderleri başta olmak üzere tüm çalışan deneyimi uygulayıcıları ve araştırmacıları için güncel bir perspektif ortaya koyması bakımından önemli bulunmuştur

Anahtar Kelimeler

Çalışan Deneyimi İnsan Kaynakları Yönetimi Deneyim Odaklılık Güncel İnsan Kaynakları Yönetimi Yaklaşımları

Kaynakça

  • Abhari, K. J., Sanavi, A., & Wright, M. (2021). Employees first’: The relationship between employee experience management systems and customer experience management. AMCIS 2021 Proceedings, 18, 1-12.
  • Abu-Doleh, J. D., & Hammou, M. A. (2015). The Impact of psychological contract breach on organizational outcomes: the moderating role of personal beliefs. Journal of Competitiveness Studies, 23(1-2), 34-54.
  • Adhikersa, R., Kumorotomo, W., Djunaedi, A., & Hadna, A. H. (2022). Impact of agile organization and leadership on employee experience: Case study UPTD (Technical Implementing Service Unit) Digital Service Center, Geospatial Data and Information of West Java Provincial Government (Jabar Digital Service). Populasi, 30(2), 103-125.
  • Ahire, M., & Sinha, V. (2022). After-COVID era: Workplace 4.0 as the new revolution of employee experience. Cardiometry; Moscow. 23, 272-282. https://doi.org/10.18137/cardiometry.2022.23.272282
  • Applauz Resources (2019). How to reduce turnover by %59 with employee engagement?. https://www.applauz.me/resources/reduce-employee-turnover-with-employee-engagement adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Baş, A. (2021). Çalışan deneyimi ve insan kaynakları yönetimi “akışta çalışarak pozitif müşteri deneyimi yaratmak”. Nobel Akademik Yayıncılık.
  • Bersin, J., Flynn, J., Mazor, A., & Melián, V. (2017). Rewriting the rules for the digital age - 2017 Deloitte Global Human Capital Trends. Deloitte University Press.
  • Burke, M. (2019). Six stages to success with the employee lifecycle. https://inside.6q.io/six-stages-to-success-with-the-employeelifecycle adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Bridger, E., & Gannaway, B. (2021). Employee experience by design: How to create an effective EX for competitive advantage. Kogan Page.
  • De Ruiter, M., Schalk, R., & Blomme, R. J. (2016). Manager responses to employee dissent about psychological contract breach: A Dyadic process approach. Management Communication Quarterly, 30(2), 188-217.
  • Dhanpat, N., Makgamatha, K., Monageng, R., & Sigawuki K. (2022). COVID-19: Employee experience and adjustment at a State-Owned Company in South Africa. SAGE Open, 1-13. https://doi.org/10.1177/2158244022110243
  • Gallup, State of the Global Workplace Report (2021). State of global workplace 2021 report. https://www.gallup.com/home.aspx adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Gallup, State of the Global Workplace Report (2022). State of global workplace 2022 report. The Voice of the World’s Employees. 4 Ekim 2023 tarihinde https://www.gallup.com/home.aspx adresinden alınmıştır.
  • Gallup (2023). Building your employee experience Strategy. https://www.gallup.com/workplace/242252/employee-experience.aspx adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Gerçek, M. (2022). İKY’de güncel bir yaklaşım: Çalışan deneyimi kavramının bibliyometrik analizi. Optimum Ekonomi ve Yönetim Bilimleri Dergisi, 9(2), 206-228.
  • Gladka, O., Fedorova, V., & Dohadailo, Y. (2022). Development of conceptual bases of the employee life cycle within an organization. Business: Theory and Practice, 23(1), 39-52. https://doi.org/10.3846/btp.2022.13510
  • Hastwell, (2022). What is employee experience? Definition & proven strategies. https://www.greatplacetowork.com/resources/blog/what-is-employee-experience adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Hulten, B., Broweus, N., & Dijk, M., V. (2009). Sensory marketing. Palgrave Macmillan Publication.
  • Ilies, R., Craig, J., & Morgeson, F. P. (2007). Leader-member exchange and citizenship behaviors: A meta-Analysis. Journal of Applied Psychology, (92), 269-277. https://psycnet.apa.org/doi/10.1037/0021-9010.92.1.269
  • Itam, U., & Ghosh, N. (2020). Employe experience management: A new paradigm shift in HR thinking. International Journal of Human Capital and Information Technology Professionals, 11(2), 39-49. http://dx.doi.org/10.4018/IJHCITP.2020040103
  • İrfan, O. (2022). Çalışan deneyimi “Mutlu çalışanlar mutlu müşteriler mutlu şirketler”. Ceres Eğitim ve Yayıncılık.
  • Köse, M., & Nalbantoğlu, S. Y. (2021). Sürdürülebilir insan kaynakları yönetimi için çalışan deneyimi uygulamaları. Business, Economics and Management Research Journal, 4(2), 70-80.
  • Maylett, T., & Wride, M. (2017). The employee experience: How to attract talent, retain top Performers, and drive results. Wiley.
  • Merriam, B.S. (1998). Qualitative research and cases study applications in education (2nd edition). Jossey-Bass Publishers..
  • Miriam Katzmayr, B. A. (2020). Employee experience as a new strategic approach to people management to enhance competitiveness [Master’s Thesis]. Johannes Kepler University Linz.
  • Morgan, J. (2017). The Employee experience advantage: How to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate. Wiley.
  • Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation occurs. Academy of Management Review, 22(1), 226-256. https://doi.org/10.2307/259230
  • Oakman, J., Kinsman, N., Graham, M., Stuckey, R., & Weale, V. (2022). Strategies to manage working from home during the pandemic: The employee experience. Industrial Health, 60(4), 319-333. https://doi.org/10.2486/indhealth.2022-0042
  • Pine, B. J., & Gilmore, J.H. (1999). The experience economy: Work is theatre & every business stage. Harvard Business Press.
  • Plaskoff, J. (2017). Employee experience: The new human resource management approach. Strategic Human Research Review, 16(3), 136-141. https://doi.org/ 10.1108/SHR-12-2016-0108
  • Prahalad, C. K., & Ramaswamy, V. (2004). The future of competition; Co-creating unique value with customers. Harvard Business School Press.
  • Pyari, B.S. (2023). Impact of employee experience on employee performance and retention: A cross generational study [Doctoral Thesis]. Dayal Bagh Educational Institute.
  • Ramachandran, K. K., & Manickam, D. (2020). A study on employee experience at Bosch engineering and business solutions private limited, Coimbatore. Test Engineering & Management, 83, 253-262.
  • Shambi, J. (2021). Redefining employee experience during the pandemic. Journal of Human Resource and Sustainability Studies, (9), 434-438.
  • Speicher, L. L., & Francis, D. (2023). Improving employee experience: Reducing burnout, decreasing turnover and building well-being. Clinical Gastroenterology and Hepatology, 21(1), 11-14. https://doi.org/10.1016/j.cgh.2022.09.020
  • Whitter, B. (2019). Employee experience: Develop a happy, productive and supported workforce for exceptional individual and business performance. Kogan Page.
  • Yohn, D. L. (2020). Brand authenticity, employee experience and corporate citizenship priorities in the covid-19 era and beyond. Strategy & Leadership, 48(5), 33-39. https://doi.org/10.1108/SL-06-2020-0077

Employee Experience as A Current Approach in Human Resources Management: An Exploratory Content Analysis

Yıl 2023, Cilt: 2 Sayı: 2, 54 - 68, 31.12.2023

Ayşegül Elmin Tuğba Ulaştıran

Öz

As a function of the economic period in which they come to life, businesses must develop and update their managerial understanding and competitive strategies in the context of the environmental conditions shaping the period and the emerging period phenomena. Within the framework of changing paradigms, new experience-oriented concepts increase their importance as a powerful understanding that shapes the economy today. It does not seem possible to ignore the employee relations affected by this transformation. The concept of employee experience, which is defined within the framework of designing an effective working experience for the employee, is recognized as a current approach with high strategic value that strategically repositions human resource management and aims to sustain healthy and engaged employee relations. This study aims to provide a contextual perspective on the concept of employee experience, which has been examined in foreign literature but has a limited number of studies in national literature. In this framework, the study presents the findings of the content analysis conducted on the keywords of the articles published in English language in the "Google Scholar" database in 2020, 2021 and 2022. Keywords that were repeated two or more times were identified through content analysis, and the issues associated with the concept of employee experience were contextually divided into three themes (organizational context, trend/environmental factors, and uncategorizable factors).

Anahtar Kelimeler

Employee Experience Human Resource Management Experience Orientation Popular Human Resource Management Approaches

Kaynakça

  • Abhari, K. J., Sanavi, A., & Wright, M. (2021). Employees first’: The relationship between employee experience management systems and customer experience management. AMCIS 2021 Proceedings, 18, 1-12.
  • Abu-Doleh, J. D., & Hammou, M. A. (2015). The Impact of psychological contract breach on organizational outcomes: the moderating role of personal beliefs. Journal of Competitiveness Studies, 23(1-2), 34-54.
  • Adhikersa, R., Kumorotomo, W., Djunaedi, A., & Hadna, A. H. (2022). Impact of agile organization and leadership on employee experience: Case study UPTD (Technical Implementing Service Unit) Digital Service Center, Geospatial Data and Information of West Java Provincial Government (Jabar Digital Service). Populasi, 30(2), 103-125.
  • Ahire, M., & Sinha, V. (2022). After-COVID era: Workplace 4.0 as the new revolution of employee experience. Cardiometry; Moscow. 23, 272-282. https://doi.org/10.18137/cardiometry.2022.23.272282
  • Applauz Resources (2019). How to reduce turnover by %59 with employee engagement?. https://www.applauz.me/resources/reduce-employee-turnover-with-employee-engagement adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Baş, A. (2021). Çalışan deneyimi ve insan kaynakları yönetimi “akışta çalışarak pozitif müşteri deneyimi yaratmak”. Nobel Akademik Yayıncılık.
  • Bersin, J., Flynn, J., Mazor, A., & Melián, V. (2017). Rewriting the rules for the digital age - 2017 Deloitte Global Human Capital Trends. Deloitte University Press.
  • Burke, M. (2019). Six stages to success with the employee lifecycle. https://inside.6q.io/six-stages-to-success-with-the-employeelifecycle adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Bridger, E., & Gannaway, B. (2021). Employee experience by design: How to create an effective EX for competitive advantage. Kogan Page.
  • De Ruiter, M., Schalk, R., & Blomme, R. J. (2016). Manager responses to employee dissent about psychological contract breach: A Dyadic process approach. Management Communication Quarterly, 30(2), 188-217.
  • Dhanpat, N., Makgamatha, K., Monageng, R., & Sigawuki K. (2022). COVID-19: Employee experience and adjustment at a State-Owned Company in South Africa. SAGE Open, 1-13. https://doi.org/10.1177/2158244022110243
  • Gallup, State of the Global Workplace Report (2021). State of global workplace 2021 report. https://www.gallup.com/home.aspx adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Gallup, State of the Global Workplace Report (2022). State of global workplace 2022 report. The Voice of the World’s Employees. 4 Ekim 2023 tarihinde https://www.gallup.com/home.aspx adresinden alınmıştır.
  • Gallup (2023). Building your employee experience Strategy. https://www.gallup.com/workplace/242252/employee-experience.aspx adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Gerçek, M. (2022). İKY’de güncel bir yaklaşım: Çalışan deneyimi kavramının bibliyometrik analizi. Optimum Ekonomi ve Yönetim Bilimleri Dergisi, 9(2), 206-228.
  • Gladka, O., Fedorova, V., & Dohadailo, Y. (2022). Development of conceptual bases of the employee life cycle within an organization. Business: Theory and Practice, 23(1), 39-52. https://doi.org/10.3846/btp.2022.13510
  • Hastwell, (2022). What is employee experience? Definition & proven strategies. https://www.greatplacetowork.com/resources/blog/what-is-employee-experience adresinden 4 Ekim 2023 tarihinde alınmıştır.
  • Hulten, B., Broweus, N., & Dijk, M., V. (2009). Sensory marketing. Palgrave Macmillan Publication.
  • Ilies, R., Craig, J., & Morgeson, F. P. (2007). Leader-member exchange and citizenship behaviors: A meta-Analysis. Journal of Applied Psychology, (92), 269-277. https://psycnet.apa.org/doi/10.1037/0021-9010.92.1.269
  • Itam, U., & Ghosh, N. (2020). Employe experience management: A new paradigm shift in HR thinking. International Journal of Human Capital and Information Technology Professionals, 11(2), 39-49. http://dx.doi.org/10.4018/IJHCITP.2020040103
  • İrfan, O. (2022). Çalışan deneyimi “Mutlu çalışanlar mutlu müşteriler mutlu şirketler”. Ceres Eğitim ve Yayıncılık.
  • Köse, M., & Nalbantoğlu, S. Y. (2021). Sürdürülebilir insan kaynakları yönetimi için çalışan deneyimi uygulamaları. Business, Economics and Management Research Journal, 4(2), 70-80.
  • Maylett, T., & Wride, M. (2017). The employee experience: How to attract talent, retain top Performers, and drive results. Wiley.
  • Merriam, B.S. (1998). Qualitative research and cases study applications in education (2nd edition). Jossey-Bass Publishers..
  • Miriam Katzmayr, B. A. (2020). Employee experience as a new strategic approach to people management to enhance competitiveness [Master’s Thesis]. Johannes Kepler University Linz.
  • Morgan, J. (2017). The Employee experience advantage: How to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate. Wiley.
  • Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation occurs. Academy of Management Review, 22(1), 226-256. https://doi.org/10.2307/259230
  • Oakman, J., Kinsman, N., Graham, M., Stuckey, R., & Weale, V. (2022). Strategies to manage working from home during the pandemic: The employee experience. Industrial Health, 60(4), 319-333. https://doi.org/10.2486/indhealth.2022-0042
  • Pine, B. J., & Gilmore, J.H. (1999). The experience economy: Work is theatre & every business stage. Harvard Business Press.
  • Plaskoff, J. (2017). Employee experience: The new human resource management approach. Strategic Human Research Review, 16(3), 136-141. https://doi.org/ 10.1108/SHR-12-2016-0108
  • Prahalad, C. K., & Ramaswamy, V. (2004). The future of competition; Co-creating unique value with customers. Harvard Business School Press.
  • Pyari, B.S. (2023). Impact of employee experience on employee performance and retention: A cross generational study [Doctoral Thesis]. Dayal Bagh Educational Institute.
  • Ramachandran, K. K., & Manickam, D. (2020). A study on employee experience at Bosch engineering and business solutions private limited, Coimbatore. Test Engineering & Management, 83, 253-262.
  • Shambi, J. (2021). Redefining employee experience during the pandemic. Journal of Human Resource and Sustainability Studies, (9), 434-438.
  • Speicher, L. L., & Francis, D. (2023). Improving employee experience: Reducing burnout, decreasing turnover and building well-being. Clinical Gastroenterology and Hepatology, 21(1), 11-14. https://doi.org/10.1016/j.cgh.2022.09.020
  • Whitter, B. (2019). Employee experience: Develop a happy, productive and supported workforce for exceptional individual and business performance. Kogan Page.
  • Yohn, D. L. (2020). Brand authenticity, employee experience and corporate citizenship priorities in the covid-19 era and beyond. Strategy & Leadership, 48(5), 33-39. https://doi.org/10.1108/SL-06-2020-0077
Toplam 37 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İnsan Kaynakları Yönetimi, İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)
Bölüm Araştırma Makaleleri
Yazarlar

Ayşegül Elmin 0000-0003-3499-8684

Tuğba Ulaştıran 0000-0001-7865-1346

Yayımlanma Tarihi 31 Aralık 2023
Gönderilme Tarihi 9 Kasım 2023
Kabul Tarihi 22 Aralık 2023
Yayımlandığı Sayı Yıl 2023 Cilt: 2 Sayı: 2

Kaynak Göster

APA Elmin, A., & Ulaştıran, T. (2023). İnsan Kaynakları Yönetiminde Güncel Bir Yaklaşım Olarak Çalışan Deneyimi: Keşfedici Bir İçerik Analizi. Süleyman Demirel Üniversitesi İnsan Kaynakları Yönetimi Dergisi, 2(2), 54-68.
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