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MODERATED MEDIATION ROLE OF NATURAL EMOTIONAL LABOR AND INNOVATIVENESS ON THE EFFECT OF CORE-SELF EVALUATIONS ON JOB SATISFACTION

Year 2019, Volume: 15 Issue: 2, 503 - 514, 01.04.2019
https://doi.org/10.17130/ijmeb.2019252107

Abstract

In this study, the role of employees’ natural emotional labor and innovative behaviors on the effect of positive core-self evaluations on job satisfaction was investigated. The quantitative analysis of the data collected by survey method from 178 participants showed that positive coreself evaluations effect job satisfaction positively. The results indicated that the effect of positive core-self evaluations on natural emotional labor and also the effect of natural emotional labor on job satisfaction was moderated by innovative behavior. When employee’s positive core-self evaluations increase their job satisfaction also increases and this relationship differs according to the level of natural emotional labor and innovative behavior level. The findings are discussed in the context of the literature

References

  • Arvey, R. D., Carter, G. W., & Buerkley, D. K. (1991). Job satisfaction: Dispositional and situational influences. In: Cooper CL, Robertson IT (Eds). International review of industrial and organizational psychology, Vol 6. Wiley, Chichester, 359–383.
  • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18 (1), 88-115.
  • Basım, H. N., & Beğenirbaş, M. (2012). Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Yönetim ve Ekonomi Dergisi, 19(1), 77-90.
  • Basım, H. N., & Şeşen, H. (2009). Örgütsel adalet algısı-örgütsel vatandaşlık davranışı ilişkisinde iş tatmininin aracılık rolü. 17. Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, Eskişehir, 21- 23 Mayıs, 2009.
  • Bilgiç, R. (1998). Job satisfaction and personal characteristics of Turkish workers. Journal of Psychology, 132(59), 549-557.
  • Bilgiç, R. (2010). İşe ilişkin tutumlar, iş rolü algıları ve algılanan performans arasındaki ilişki. Amme İdaresi Dergisi, 43(4), 67-86.
  • Brief, A. P., Butcher, A. B., & Roberson, L. (1995). Cookies, disposition, and job attitudes: The effects of positive mood inducing events and negative affectivity on job satisfaction in a field experiment. Organizational Behavior and Human Decision Processes, 62, 55-62.
  • Diefendorff, J. M., Croyle, M. H., & Grosserand, R.H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior. 66: 339-357.
  • Elfering, A., Keller, A.C., Berset, M., Meier, L.L., & Grebner, S. (2016). Taking the chance: Core self-evaluations predict relative gain in job resources following turnover. SpringerPlus. 5:1702, Doi: 10.1186/s40064-016-3365-0.
  • Fredrickson, B. L. (2004) The broaden-and-build theory of positive emotions, Phil. Trans. R. Soc. Lond. B, 359, 1367–1377, doi:10.1098/rstb.2004.1512.
  • Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.
  • Hackman, R., & Oldham, G. R. (1975) Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159-170.
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based perspective (2nd ed.). New York, NY: The Guilford Press.
  • Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.
  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
  • Humphrey, R. H., Ashforth, B. E., & Diefendorff , J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36, 749-769.
  • Judge, T. A., & Bono, J. E. (2001). Relationship of core self-evaluations traits-self-esteem, generalized self-efficacy, locus of control, and emotional stability-with job satisfaction and job performance: A meta-analysis. The Journal of Applied Psychology, 86, 80-92.
  • Judge, T. A., Heller, D., & Klinger, R. (2008). The dispositional sources of job satisfaction: A comparative test. Applied Psychology: An International Review, 57, 361-372.
  • Judge, T. A., Locke, E. A., & Durham, C. C. (1997). The dispositional causes of job satisfaction: A core evaluations approach. Research in Organizational Behavior, 19, 151-188.
  • Judge, T.A., Erez, A., Bono, J. E., & Thoresen, C. J. (2003). The core self-evaluations scale: Development of a measure. Personnal Psychology, 56, 303-331.
  • Judge, T.A., Heller, D., & Mount, M.K. (2002). Five-factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87, 530-541.
  • Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40, 879-91.
  • Şeşen, H. (2010). Öncülleri ve sonuçları ile örgüt içi girişimcilik: Türk Savunma Sanayinde bir araştırma. Yayımlanmamış Doktora Tezi. Kara Harp Okulu, Savunma Bilimleri Enstitüsü.
  • Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods, 7, 422-45.
  • Srivastava, A., Locke, E.A., Judge, T.A., & Adams, J.W. (2010). Core self-evaluations as causes of satisfaction: the mediating role of seeking task complexity. Journal Vocat Behav, 77, 255-265.
  • Thoresen, C.J., Kaplan, S.A., Barsky, A.P., Warren, C.R., & de Chermont, K. (2003). The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration. Psychological Bulletin, 129, 914-945.
  • Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, 18, 1-74.
  • Wilson, T. D., & Hodges, S. D. (1992). Attitudes as temporary constructions. In L. Martin & A. Tesser (Eds.), The construction of social judgments (Vol. 10, pp. 37-65). Hillsdale, NJ: Lawrence Erlbaum Associates.
  • Zhang, J., Wu, Q., Miao, D., Yan, X., & Peng, J. (2014) The Impact of Core Self-evaluations on job satisfaction: The mediator role of career commitment. Social Indicators Research, 116(3), 809- 822.

OLUMLU BENLİK VE İŞ TATMİNİ İLİŞKİSİNDE DOĞAL DUYGUSAL EMEĞİN VE YENİLİKÇİLİĞİN DÜZENLEYİCİ-ARACILIK ROLÜ

Year 2019, Volume: 15 Issue: 2, 503 - 514, 01.04.2019
https://doi.org/10.17130/ijmeb.2019252107

Abstract

Bu araştırmada çalışanların olumlu benlik algılarının iş tatminleri üzerindeki etkisinde işlerini yerine getirirken gösterdikleri doğal duygusal emeklerinin ve yenilikçi davranışlarının rolü incelenmiştir. 178 çalışandan anket yöntemiyle toplanan verinin nicel analizi sonucunda, olumlu benliğin iş tatminini aynı yönde etkilediği, olumlu benlik algısının doğal duygusal emek gösterimi üzerindeki etkisinin yenilikçi davranış tarafından düzenlendiği, ayrıca doğal rol yapmanın iş tatmini üzerindeki etkisinin de yenilikçi davranış tarafından düzenlendiği tespit edilmiştir. Elde edilen bulgular çalışanların olumlu benliğe sahip olma düzeyleri arttıkça işlerinden daha fazla tatmin duydukları ve bu ilişkinin doğal duygusal emek gösterimi ve yenilikçi davranış düzeylerine göre anlamlı biçimde farklılaştığını göstermiştir. Elde edilen bulgular yazın bağlamında tartışılmıştır.

References

  • Arvey, R. D., Carter, G. W., & Buerkley, D. K. (1991). Job satisfaction: Dispositional and situational influences. In: Cooper CL, Robertson IT (Eds). International review of industrial and organizational psychology, Vol 6. Wiley, Chichester, 359–383.
  • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18 (1), 88-115.
  • Basım, H. N., & Beğenirbaş, M. (2012). Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Yönetim ve Ekonomi Dergisi, 19(1), 77-90.
  • Basım, H. N., & Şeşen, H. (2009). Örgütsel adalet algısı-örgütsel vatandaşlık davranışı ilişkisinde iş tatmininin aracılık rolü. 17. Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, Eskişehir, 21- 23 Mayıs, 2009.
  • Bilgiç, R. (1998). Job satisfaction and personal characteristics of Turkish workers. Journal of Psychology, 132(59), 549-557.
  • Bilgiç, R. (2010). İşe ilişkin tutumlar, iş rolü algıları ve algılanan performans arasındaki ilişki. Amme İdaresi Dergisi, 43(4), 67-86.
  • Brief, A. P., Butcher, A. B., & Roberson, L. (1995). Cookies, disposition, and job attitudes: The effects of positive mood inducing events and negative affectivity on job satisfaction in a field experiment. Organizational Behavior and Human Decision Processes, 62, 55-62.
  • Diefendorff, J. M., Croyle, M. H., & Grosserand, R.H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior. 66: 339-357.
  • Elfering, A., Keller, A.C., Berset, M., Meier, L.L., & Grebner, S. (2016). Taking the chance: Core self-evaluations predict relative gain in job resources following turnover. SpringerPlus. 5:1702, Doi: 10.1186/s40064-016-3365-0.
  • Fredrickson, B. L. (2004) The broaden-and-build theory of positive emotions, Phil. Trans. R. Soc. Lond. B, 359, 1367–1377, doi:10.1098/rstb.2004.1512.
  • Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.
  • Hackman, R., & Oldham, G. R. (1975) Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159-170.
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based perspective (2nd ed.). New York, NY: The Guilford Press.
  • Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.
  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
  • Humphrey, R. H., Ashforth, B. E., & Diefendorff , J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36, 749-769.
  • Judge, T. A., & Bono, J. E. (2001). Relationship of core self-evaluations traits-self-esteem, generalized self-efficacy, locus of control, and emotional stability-with job satisfaction and job performance: A meta-analysis. The Journal of Applied Psychology, 86, 80-92.
  • Judge, T. A., Heller, D., & Klinger, R. (2008). The dispositional sources of job satisfaction: A comparative test. Applied Psychology: An International Review, 57, 361-372.
  • Judge, T. A., Locke, E. A., & Durham, C. C. (1997). The dispositional causes of job satisfaction: A core evaluations approach. Research in Organizational Behavior, 19, 151-188.
  • Judge, T.A., Erez, A., Bono, J. E., & Thoresen, C. J. (2003). The core self-evaluations scale: Development of a measure. Personnal Psychology, 56, 303-331.
  • Judge, T.A., Heller, D., & Mount, M.K. (2002). Five-factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87, 530-541.
  • Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40, 879-91.
  • Şeşen, H. (2010). Öncülleri ve sonuçları ile örgüt içi girişimcilik: Türk Savunma Sanayinde bir araştırma. Yayımlanmamış Doktora Tezi. Kara Harp Okulu, Savunma Bilimleri Enstitüsü.
  • Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods, 7, 422-45.
  • Srivastava, A., Locke, E.A., Judge, T.A., & Adams, J.W. (2010). Core self-evaluations as causes of satisfaction: the mediating role of seeking task complexity. Journal Vocat Behav, 77, 255-265.
  • Thoresen, C.J., Kaplan, S.A., Barsky, A.P., Warren, C.R., & de Chermont, K. (2003). The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration. Psychological Bulletin, 129, 914-945.
  • Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, 18, 1-74.
  • Wilson, T. D., & Hodges, S. D. (1992). Attitudes as temporary constructions. In L. Martin & A. Tesser (Eds.), The construction of social judgments (Vol. 10, pp. 37-65). Hillsdale, NJ: Lawrence Erlbaum Associates.
  • Zhang, J., Wu, Q., Miao, D., Yan, X., & Peng, J. (2014) The Impact of Core Self-evaluations on job satisfaction: The mediator role of career commitment. Social Indicators Research, 116(3), 809- 822.
There are 29 citations in total.

Details

Primary Language Turkish
Journal Section Research Article
Authors

Murat Güler

Metin Ocak This is me

Publication Date April 1, 2019
Published in Issue Year 2019 Volume: 15 Issue: 2

Cite

APA Güler, M., & Ocak, M. (2019). OLUMLU BENLİK VE İŞ TATMİNİ İLİŞKİSİNDE DOĞAL DUYGUSAL EMEĞİN VE YENİLİKÇİLİĞİN DÜZENLEYİCİ-ARACILIK ROLÜ. Uluslararası Yönetim İktisat Ve İşletme Dergisi, 15(2), 503-514. https://doi.org/10.17130/ijmeb.2019252107